Shipping Policy

We charge £3.99 for all shipping except for downloads. We are unable to post overseas at present.

We send by Royal Mail signed and tracked.

We aim to ship within 3 working days of order but please allow for 10 days to arrive.

Returns Policy

Naturally we at NKN very much hope that you are entirely satisfied with your purchases and we value customer care and you return to us.

We do however draw your attention to our Returns Policy.

Regrettably we are unable to return any purchase costs for material which has been downloaded.

You will be aware that gemstones are natural and organic materials and therefore the shape size and colour may vary from that shown on the website.  Again we are unable to refund or replace for this reason.

If for any reason the accessories such as clasps or closures do not work as intended then please contact us for a repair or refund. We hope to be able to refund or replace within 14 days of notification to us.

We are not able to refund or return purchase costs for any custom made items or personalised items.

Of course your statutory rights are not affected.

Please contact us if you have any queries.